Overnight Front Desk Supervisor – Hotel / Resort

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Date Posted: August 7, 2019


QR Code Link to This Post As our Overnight Front Desk Supervisor, you will welcome our guests with a warm and friendly smile. Courteously and efficiently handle guest arrivals and departures. You will also be responsible for Coaching and developing hourly associates using a consistent, approachable demeanor while articulating expectations. We expect you to proactively provide our guests with personal service and attention that exceeds their expectations.Convey a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.Coordinates the desk activities to assure that guest’s services standards are consistently met or exceeded.Participate in increasing the percentage of return guests by listening to and fulfilling their needs with a caring and responsive attitude.Contribute to the financial growth of the company by enthusiastically promoting the available amenities and facilities of our hotel.Play a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.Continuously provide excellent customer service when making reservations and use effective up-selling techniques.Offer and provide assistive devices to our guests with disabilities in a thoughtful and professional manner.Maintain a house bank and conform with established cash handling procedures. Process guest billing using cash, checks, credit cards and special billing.Undertake other responsibilities as directed. SUPERVISORY RESPONSIBILITIES: The Front Office Supervisor oversees and supervises the Front Desk staff. Ensures that the staff members adhere to the standards and policies established by the Company, including enforcing appearance, attendance and guest service standards.Apply today at www.lodgetorreypines.com/jobsEOW / Drug Free Employer

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